Terms andConditions

Welcome to the Digi Manta website. These Terms & Conditions govern the use of our website and the professional services provided by Digi Manta. By accessing our website or engaging our services, you agree to these Terms & Conditions.

1. About Digi Manta

Digi Manta is a business growth partner providing business development, strategy, branding, marketing, AI automation, web development, content production and digital consulting services.

Contact Information

Email: info@digimanta.com

2. Acceptance of Services

A project is considered accepted once the client has:

• Accepted a quotation or proposal;
• Confirmed acceptance in writing (including email); or
• Paid the required project deposit.

3. Quotations

• All quotations remain valid for 30 days unless otherwise stated.
• Prices are exclusive of VAT where applicable.
• Any services outside the agreed quotation may be charged separately.

4. Payment Terms

Unless otherwise agreed in writing:

• 50% of the total project value is payable before work commences.
• The remaining 50% is payable upon project completion and prior to final delivery, launch or transfer of ownership.

For larger projects, Digi Manta may agree to milestone payments.

Late payments may result in suspension of work until payment has been received.

5. Project Deposits

The initial deposit secures your project within our production schedule and covers project planning, research, consultation and resource allocation.

As work begins immediately after confirmation, all deposits are non-refundable once work has commenced.

6. Cancellation & Refund Policy

Clients may cancel a project at any time by providing written notice.

However:

• Deposits are non-refundable once work has commenced.
• Payments already made cover work completed up to the cancellation date.
• If work completed exceeds the value of the deposit, Digi Manta reserves the right to invoice the remaining balance for services already performed.

Due to the customised nature of our services, Digi Manta does not provide refunds where a client:

• Changes their mind;
• Decides not to proceed after work has started;
• Delays or abandons the project;
• Chooses to work with another supplier after project commencement.

7. Client Responsibilities

The client agrees to:

• Provide accurate information;
• Supply all requested content, branding assets and materials;
• Review deliverables promptly;
• Provide approvals and feedback within a reasonable timeframe.

Any delay in receiving required information may affect the project timeline.

8. Client Delays

If requested information, approvals or feedback are not received within a reasonable period, Digi Manta reserves the right to:

• Suspend work;
• Extend project deadlines accordingly;
• Reallocate the project within our production schedule.

Project delivery dates will automatically be extended by the duration of any client-related delay.

9. Inactive Projects

Projects that remain inactive due to missing client communication, approvals or materials for more than 30 consecutive days may be placed on hold.

Projects inactive for 90 consecutive days may be considered closed.

If the client wishes to resume work after this period, Digi Manta reserves the right to:

• Re-quote the remaining work;
• Apply a project reactivation fee; and/or
• Schedule the project according to current availability.

10. Project Scope

The quotation or proposal defines the agreed scope of work.

Any additional work requested outside the agreed scope may require a revised quotation.

Examples include:

• Additional pages
• Additional functionality
• Additional design concepts
• Additional content creation
• New photography or videography
• Additional integrations
• Strategy sessions outside the agreed scope
• Additional revisions

11. Revisions

Unless otherwise specified in the project proposal or quotation, each project includes two rounds of minor revisions at no additional cost.

Minor revisions are limited to small adjustments that do not alter the previously approved concept, structure or layout, including:

• Text changes
• Colour adjustments
• Minor spacing or alignment
• Image replacements
• Small design refinements

The following are not considered minor revisions and may incur additional charges:

• Changes to the approved layout or design direction
• Major redesigns
• New pages or sections
• New functionality
• Additional integrations
• New content outside the original scope
• Changes requested after final approval

Revision requests should be submitted as one consolidated list for each revision round.

Any revisions requested after the included two rounds, or revisions outside the agreed project scope, will be quoted separately.

Requests that significantly alter the approved design concept, structure, user experience or functionality shall be treated as a change of scope rather than a revision.

12. Approval of Deliverables

Once a client has approved a design, strategy, website, campaign or other deliverable, that approval is considered final.

Subsequent changes requested after approval may incur additional charges.

13. Website Content

Unless otherwise agreed, the client is responsible for supplying all website content, including:

• Text
• Images
• Videos
• Branding assets
• Legal documentation
• Product information

Where Digi Manta has been engaged to provide copywriting, photography, videography or other creative services, these will only be included where specified within the quotation.

14. Launch & Handover

Final website files, login credentials, source files, automation systems or ownership transfers will only be provided once all outstanding invoices have been paid in full.

15. Intellectual Property

Until full payment has been received, all work produced by Digi Manta remains our intellectual property, including:

• Website code
• Source files
• Graphic designs
• Branding
• Photography
• Video footage
• Marketing assets
• AI automations
• Documentation
• Concepts and proposals

Ownership of final approved deliverables transfers to the client only after full payment has been received, unless otherwise agreed in writing.

16. Portfolio Rights

Unless agreed otherwise in writing, Digi Manta reserves the right to display completed projects within its portfolio, presentations, proposals, website and marketing materials.

Confidential information will never be disclosed without permission.

17. Third-Party Services

Projects may involve third-party providers including, but not limited to:

• Google
• Meta
• Shopify
• WordPress
• Webflow
• Mailchimp
• HubSpot
• Website hosting providers
• Domain registrars
• Payment gateways

Digi Manta is not responsible for pricing changes, outages or policies implemented by third-party providers.

18. Third-Party Costs

Unless specifically included in the quotation, the client is responsible for all third-party costs including:

• Domain registration
• Website hosting
• Premium software
• Plugins
• Stock imagery
• Fonts
• Advertising budgets
• Subscription services
• Payment gateway fees

19. Search Engine Optimisation

Digi Manta follows recognised SEO best practices.

However, search engine rankings are controlled by third-party search engines and cannot be guaranteed.

20. Advertising Performance

Marketing and advertising performance depends on many external factors beyond Digi Manta’s control.

We do not guarantee:

• Revenue
• Sales
• Leads
• Return on advertising spend
• Search rankings
• Website traffic

21. Browser Compatibility

Websites are developed using current industry standards and tested on major modern browsers.

Digi Manta does not guarantee compatibility with outdated browsers, unsupported devices or legacy operating systems.

22. Client Materials

The client confirms that they own or have the necessary rights to use all materials supplied to Digi Manta.

The client agrees to indemnify Digi Manta against any claims arising from the use of client-provided materials.

23. Suspension of Services

Digi Manta reserves the right to suspend work where:

• Invoices remain unpaid;
• The client breaches these Terms;
• The client behaves abusively or unprofessionally;
• Continuing the project would expose Digi Manta to legal, financial or reputational risk.

24. Confidentiality

Digi Manta will treat confidential client information as confidential and use it solely for the purpose of delivering agreed services, unless disclosure is required by law.

25. Force Majeure

Digi Manta shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Internet outages
• Government actions
• Power failures
• Industrial disputes
• Cybersecurity incidents
• Other unforeseen circumstances

26. Limitation of Liability

Digi Manta will perform all services with reasonable skill and care.

To the fullest extent permitted by law, Digi Manta shall not be liable for any indirect, incidental or consequential losses arising from the use of our services or website.

Our total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malta.

Any disputes shall be subject to the exclusive jurisdiction of the Maltese courts.

28. Changes to These Terms

Digi Manta reserves the right to update these Terms & Conditions at any time.

The latest version will always be available on this website.

Contact

If you have any questions regarding these Terms & Conditions, please contact us.

Digi Manta

Email: info@digimanta.com